The one with three customer loyalty tiers | Ali Cudby Co-Founder & CEO Alignmint Growth Strategies E149
Description
🎤🎞️Get customers to climb the loyalty ladder “The one with three customer loyalty tiers” with Ali Cudby Co-Founder & CEO Alignmint Growth Strategies in CX Passport Episode 149🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:17 The Importance of Customer Loyalty
6:02 Loyalty evolution example from New York Times
9:50 Three Tiers of Customer Loyalty
15:48 Front of House / Back of House - Inspiration from “Bear”
19:23 1st Class Lounge
24:08 Origin of Alignmint
25:08 Balancing numbers and humanity
29:51 Process of Writing a Book
33:20 Contact info and closing
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
LinkedIn: https://www.linkedin.com/in/alicudby/
Website: https://alignmintforgrowth.com/
Book: keepyourcustomersbook.com
United States
